BITS - An Emotion
Over the years, we have worked with Fortune 500s and brand-new startups. We help ambitious businesses like yours generate more profits by creating successful customer, partner channel and employee experiences that help you transform. Give us a call.
OUR Expertise
How we Achieve it
Strategy and Planning
Our extensive sector knowledge and experience implementing innovative technologies, including the SAP Customer Experience Suite, can help bring your business into a more tech-filled future.
Rollout And Adoption
Our roll-out planning approaches and capabilities in management help you to effectively manage the high number of changes happening during the implementation roll-out phase.
Implementation
Our services in this area encompass systems integration, application development, platform integration, architecture planning, performance analysis, and tuning. Speed up your timeline and optimize value.
Application Management
Our Applications Services help you evolve, oversee, and update apps to deliver digital services and enhance business results. We have developed and managed a robust suite of tools, processes, and accelerators to reinforce implementation through application support.
Solution design
Our Solution Design Services help you understand your existing technology strengths, gaps, and your digital business goals, on the basis of which we plot out a realistic framework toward higher enterprise efficiency, lower total cost of ownership, and smarter governance.
Support
A strong support management practice is customer focused, knowledge centric, and streamlined with automation. By applying these principles across your business, we can make it easy for customers to ask for help and get answers, and use tech to keep pace with changing organizational needs.
Our Process
Strategy & Planning
Strategic Planning takes on the role of your road map, paving the way and connecting every facet of your engagement with key audiences from awareness about your company, solution or service to outlining processes, using robust technologies.
Our Industry, Business Process, and Technology experts will work with your C-suite executives, including but not limited to CEO, CSO, COO, CDO, CMO, Brand, Strategy, IT leaders, and customer experience champions to develop an IT strategy that is aligned with your business goals and makes the most of your IT budget while addressing current and future technology needs.
Our services are customized, so we can assure you that we’ll build a strategic plan tailored specifically to your company’s needs and in line with the industry standards and best practices to ensure your success.
We know how to make sure that your Customer Experience (CX) investments are improving your customers’ journey and your top and bottom lines.
Based on a thorough understanding of your business requirements, our architects will further analyze your technology landscape and needs. On the basis of the technology selection, we will propose the best approach to add them into your technology landscape.
Our Process
Implementation
Choosing the proper software is only one aspect of the puzzle when it comes to deploying a customer-centric digital transformation solution. Deploying any kind of enterprise software is an elaborate task and an effective project also relies on discovering the perfect implementation partner. It makes sense to choose a seasoned implementation partner, one that has plenty of experience, expertise, and an excellent track record in such digital transformation deployments, whether it is for your customers, partners, or employees in your industry. For us, every project starts with a plan based around your goals. This guarantees that we can implement on schedule and on budget. Our approaches minimize risk and optimize the value of your SAP investment.
We deliver solutions for Commerce, CPQ, Sales, and Service that are customized and aligned with your industry and business needs.
We specialize in custom integrations to your back-end and other third-party applications for seamless flow of information between various complex systems.
Our Process
Solution Design
Our Solution Design Services assist you in understanding your current technological strengths, weaknesses, and digital business goals, on which we build a realistic framework for increased organizational efficiency, lower total cost of ownership, and greater accountability.
Our skilled developers are aware with your industry procedures as well as the subtleties of current links to business applications, functionality, and execution platforms. We undertake in-depth analysis of digital applications’ existing state and make targeted recommendations to attain a future state that matches with specified digital objectives. Our recommendations are documented in the form of a detailed solution and integration architecture that outlines feasible road-maps for phased implementations, functional requirements, technical specifications, user flows and experience design, and industry solutions based on industry best practices.
We create exceptional user experiences by applying a user-centric approach while bringing together concepts from information architecture and UI design processes while keeping with trends and global usability guidelines to deliver great experiences.
Our Process
Rollout & Adoption
While your first steps are critical, there is no way they can be comprehensive or seamless at all times. Hence, there need to be some scope for localization, where tweaks to the strategy can be performed depending on the field of implementation.
The steps you take after the roll-out are also crucial for the success of the international roll-out strategy. Our
roll-out and adoption services include template roll-out to geographies process mapping country extensions, configuring country extensions, custom developments for country extensions, additional module roll-outs, training & development, and deployment through change management.
We’re specialized in creating user adoption training plans that can help you identify an effective strategy for maximizing end-user adoption. We develop tailored onboarding plans in collaboration with you. These plans are designed to help you reach your most important goals, faster.
Our Process
Application Management
Our services include basic configuration management, workflow design and improvement, user interface adjustments, performance monitoring, integration support, code deployment, 24/7 support, and application patching. We
also provide the full spectrum of upgrade services. Our site operations services encompass a broad array of channels, including e-commerce platforms, official brand websites, social media platforms, and omni-channels. The integration between these channels ensure seamless and consistent consumer experience and high operational efficiency.
We have developed and managed a robust suite of tools, processes, and accelerators to reinforce implementation through application support. These tools are designed to offer industry-specific foolproof solutions for businesses of all sizes.